Not all AI support pricing is created equal. The difference between pay-per-ticket and pay-per-resolution can mean tens of thousands of dollars a year — and most teams do not realize how much they are overpaying until they run the numbers.
This free ROI calculator compares the two most common AI support pricing models side by side. Pay-per-ticket charges you for every conversation the AI handles, whether or not the customer's issue was actually resolved. Pay-per-resolution only charges for successful outcomes. The gap between these models grows as your ticket volume scales.
Plug in your monthly ticket volume, resolution rate, and pricing to see the real cost difference. The calculator also factors in CSAT impact — because failed AI interactions do not just cost money, they cost customer satisfaction.
This tool is built for CX leaders and finance teams evaluating AI support vendors. If you are comparing proposals or trying to understand which pricing model makes sense at your scale, this calculator gives you a clear, numbers-driven answer.
No signup required. Adjust inputs in real time and download your results as a PDF to share with your team.
Pay-per-ticket charges for every AI conversation regardless of outcome. Pay-per-resolution only charges when the AI successfully resolves the issue without human intervention. If your AI resolves 60% of tickets, you pay for 40% of unresolved interactions under pay-per-ticket.
Monthly ticket volume, percentage solvable by AI, pay-per-ticket cost, pay-per-resolution cost, and CSAT scores for AI-resolved and AI-failed interactions. All inputs have sensible defaults.
The calculator compares total annual spend under both pricing models, factors in CSAT impact of failed interactions, and shows the cost difference across coverage levels.