# Lorikeet Toolshed > Free interactive calculators, assessments, and planning tools for customer support and CX leaders. Built by Lorikeet, the AI customer support platform for complex and regulated businesses (fintech, healthcare, marketplaces). Every tool is free, ungated, and works in the browser, with no email or sign-up required. Every tool except the Vendor Claims Tester can also be run as a free JSON API (see "For AI agents and developers" below). Lorikeet's main site: https://www.lorikeetcx.ai Book a demo: https://www.lorikeetcx.ai/get-a-demo ## Calculators - [CX ROI Calculator](https://www.lorikeet.tools/cx-roi): Compare pay-per-ticket AI support costs vs. Lorikeet's pay-per-resolution model across CSAT, coverage, and total cost. API: `POST https://www.lorikeet.tools/api/tools/cx-roi`. - [Build vs Buy Calculator](https://www.lorikeet.tools/build-vs-buy): Compare the 3-year total cost of building internal AI support vs. buying from a vendor. API: `POST https://www.lorikeet.tools/api/tools/build-vs-buy`. - [Backlog Cost Calculator](https://www.lorikeet.tools/backlog-cost): Calculate the true cost of a growing support backlog: lost revenue, churn risk, and overtime spend. API: `POST https://www.lorikeet.tools/api/tools/backlog-cost`. - [Agent Turnover Calculator](https://www.lorikeet.tools/attrition-impact): Model what happens to a support org when agents leave: capacity drops, costs spike, quality suffers. API: `POST https://www.lorikeet.tools/api/tools/attrition-impact`. - [Hiring Forecaster](https://www.lorikeet.tools/hiring-timeline): Plan a support hiring timeline and see the true cost of ramping new agents vs. deploying AI. API: `POST https://www.lorikeet.tools/api/tools/hiring-timeline`. ## Assessments - [AI Readiness Scorecard](https://www.lorikeet.tools/ai-readiness): Score your organization across 6 dimensions to see how ready you are for AI-powered support. API: `POST https://www.lorikeet.tools/api/tools/ai-readiness`. - [Knowledge Base Evaluator](https://www.lorikeet.tools/kb-evaluator): Assess knowledge base health: coverage, freshness, and readiness for AI consumption. API: `POST https://www.lorikeet.tools/api/tools/kb-evaluator`. - [Resolution Bottleneck Finder](https://www.lorikeet.tools/resolution-time): Break down where time goes in the resolution process and find the bottlenecks AI can eliminate. API: `POST https://www.lorikeet.tools/api/tools/resolution-time`. - [Coverage Gap Mapper](https://www.lorikeet.tools/coverage-gap): Map support demand against staffing to find coverage gaps when customers are waiting. API: `POST https://www.lorikeet.tools/api/tools/coverage-gap`. - [Vendor Claims Tester](https://www.lorikeet.tools/trustpilot): Analyze any company's Trustpilot reviews to uncover CX pain points hiding in plain sight. Browser only. - [Quality vs Speed Benchmarker](https://www.lorikeet.tools/quality-vs-speed): Visualize the tradeoff between response quality and speed, and where AI shifts the frontier. API: `POST https://www.lorikeet.tools/api/tools/quality-vs-speed`. ## Planning & Business Case Tools - [AI Story: Build the Case](https://www.lorikeet.tools/build-the-case): Build a business case for AI support with projected ROI and stakeholder talking points. API: `POST https://www.lorikeet.tools/api/tools/build-the-case`. - [AI Reporting Playbook](https://www.lorikeet.tools/show-the-value): Create a value narrative connecting AI support metrics to business outcomes executives care about. API: `POST https://www.lorikeet.tools/api/tools/show-the-value`. - [AI Rollout Playbook](https://www.lorikeet.tools/change-comms): Plan internal and external communications for an AI support rollout, stakeholder by stakeholder. API: `POST https://www.lorikeet.tools/api/tools/change-comms`. - [Design Your AI Agent](https://www.lorikeet.tools/ai-identity): Define an AI agent's personality, tone, and boundaries, from name to escalation style. API: `POST https://www.lorikeet.tools/api/tools/ai-identity`. ## Interactive & Educational - [The AI CX Flywheel](https://www.lorikeet.tools/ai-flywheel): Map the compounding feedback loops that make AI support get better over time. API: `POST https://www.lorikeet.tools/api/tools/ai-flywheel`. - [Your Lorikeet Journey](https://www.lorikeet.tools/lorikeet-journey): Explore the Lorikeet platform skill tree: what's possible at every stage of the AI support journey. API: `POST https://www.lorikeet.tools/api/tools/lorikeet-journey`. - [Ticket Storm Game](https://www.lorikeet.tools/ticket-storm): A fast-paced game that puts you in the support hot seat: triage tickets faster than they pile up. API: `POST https://www.lorikeet.tools/api/tools/ticket-storm`. ## For AI agents and developers Every tool except the Vendor Claims Tester (which reads live Trustpilot reviews) can also be run headlessly as a free JSON API: no key, no sign-up. That covers the calculators, the planning lookups behind Build the Case, Design Your AI Agent and the AI Reporting Playbook, the AI Rollout Playbook's stakeholder plan, email, meeting script and 30-day plan, the AI CX Flywheel's compounding graph and content, Your Lorikeet Journey's skill tree, and a seeded, scored deal of Ticket Storm tickets. Each call returns the same numbers and guidance the web tool shows, a one-sentence summary, and a link that opens the tool (with the same inputs where the tool takes them from its URL). - [Tool catalog](https://www.lorikeet.tools/api/tools): every tool, with whether it can be called through the API. - [OpenAPI 3.1 spec](https://www.lorikeet.tools/openapi.json): endpoints, input schemas and response shapes. - [Full agent docs](https://www.lorikeet.tools/llms-full.txt): inputs, defaults, outputs and examples for each callable tool. How it works: - `GET https://www.lorikeet.tools/api/tools/{slug}` describes a tool: its input schema, defaults and an example request. `POST` the same address with a JSON body to run it. - Responses carry `inputs` (with defaults filled in), `result`, a one-sentence `summary`, `links` (open in browser, start a free trial, book a demo) and a `version`. - Errors: 400 invalid input (with field paths), 404 unknown tool, 413 body too large, 429 rate limited (with `Retry-After`), 501 for the browser-only tool. - Limits: 120 calls per hour per IP. CORS is open, so browser-based agents can call it directly. Example (omitted inputs take the web tool defaults): ``` curl -s -X POST https://www.lorikeet.tools/api/tools/cx-roi -H 'content-type: application/json' -d '{"monthlyTickets": 25000, "ticketsSolvableByAI": 60}' ``` The Knowledge Base Evaluator takes either the articles themselves or a public help centre address, which it reads server-side (5 reads per hour per IP): ``` curl -s -X POST https://www.lorikeet.tools/api/tools/kb-evaluator -H 'content-type: application/json' -d '{"url": "help.yourcompany.com"}' ``` ## Plugins and connectors The same tools run inside ChatGPT and Claude as remote MCP servers (Streamable HTTP, no sign in). Setup steps, privacy and support: https://www.lorikeet.tools/plugins - [Lorikeet Reply Coach](https://www.lorikeet.tools/plugins#reply): ChatGPT plugin. Drafts a reply to a customer support ticket, in your brand voice, with a short plan: what to check, what to say and when to escalate. MCP: `https://reply.lorikeet.tools/mcp`. Tools: `reply_draft`. Server card: https://www.lorikeet.tools/.well-known/mcp/reply/server-card.json - [Lorikeet Help Center Audit](https://www.lorikeet.tools/plugins#helpcenter): ChatGPT plugin. Audits a public help center or knowledge base and returns a 0 to 100 health score with the articles that hold an AI agent back. MCP: `https://helpcenter.lorikeet.tools/mcp`. Tools: `helpcenter_audit`. Server card: https://www.lorikeet.tools/.well-known/mcp/helpcenter/server-card.json - [Lorikeet Support Staffing](https://www.lorikeet.tools/plugins#staffing): ChatGPT plugin. Forecasts when a support team runs short of agents as tickets grow, and finds the hours of the week with nobody on shift. MCP: `https://staffing.lorikeet.tools/mcp`. Tools: `staffing_forecast`, `staffing_coverage_gap`. Server card: https://www.lorikeet.tools/.well-known/mcp/staffing/server-card.json - [Lorikeet Backlog Cost](https://www.lorikeet.tools/plugins#backlog): ChatGPT plugin. Puts a monthly cost on a support backlog and shows where the time goes in resolving a ticket, and how much AI could save. MCP: `https://backlog.lorikeet.tools/mcp`. Tools: `backlog_cost`, `backlog_resolution_time`. Server card: https://www.lorikeet.tools/.well-known/mcp/backlog/server-card.json - [Lorikeet AI Support ROI](https://www.lorikeet.tools/plugins#roi): ChatGPT plugin. Estimates what AI customer support would cost and save at your ticket volume, and compares building it in house with buying it. MCP: `https://roi.lorikeet.tools/mcp`. Tools: `roi_calculate`, `roi_build_vs_buy`. Server card: https://www.lorikeet.tools/.well-known/mcp/roi/server-card.json - [Lorikeet CX Tools](https://www.lorikeet.tools/plugins#lorikeet): Claude connector. Every Lorikeet calculator and Reply Coach in Claude, plus answers about Lorikeet, a free trial sign up and demo booking that act only after you confirm. MCP: `https://www.lorikeet.tools/api/mcp/lorikeet`. Tools: `helpcenter_audit`, `staffing_forecast`, `staffing_coverage_gap`, `backlog_cost`, `backlog_resolution_time`, `roi_calculate`, `roi_build_vs_buy`, `reply_draft`, `lorikeet_ask`, `lorikeet_start_trial`, `lorikeet_book_demo`. Server card: https://www.lorikeet.tools/.well-known/mcp/lorikeet/server-card.json ## Try Lorikeet - [Start a free trial](https://app.lorikeetcx.ai/sign-up?utm_source=lorikeet.tools&utm_medium=tool&utm_campaign=self-serve-launch&utm_content=llms-txt-start-free-trial&cta=llms-txt): 30-day free trial of Lorikeet. Coach sets up your first concierge in minutes. ## About Lorikeet Lorikeet builds AI support agents that handle complex, regulated customer support across chat, email, and voice. Customers include Eucalyptus, Flex, Summer, Carmoola, Magic Eden, TapTapSend, and Wonderschool. Lorikeet charges per resolution, not per ticket. Learn more at https://www.lorikeetcx.ai or see https://www.lorikeetcx.ai/llms.txt for the full product catalog.